Dear [insert name of representative of telephone service provider here],

As a valued customer of yours, we are interested in determining how we can obtain access
to 511, the Bay Area traveler information number, directly from our phone lines. It is our 
understanding that you are not currently providing access to 511 and we hope that you will 
consider changing this practice. 

In the summer of 2000, the Federal Communications Commission designated 511 for regional 
traveler information nationwide.  In December of 2002, the Bay Area’s 511 was introduced 
to provide Bay Area travelers with current traffic, transit, rideshare and bicycling 
information.  Available by both phone and web, the service is free to its users.  We feel 
that 511 is a valuable service to provide our employees.  We need your help in order to 
make this happen.  

Please contact me about this matter at your earliest convenience. For more detailed 
technical information about the 511 service you may also contact Jim Macrae at the 
Metropolitan Transportation Commission at (510) 817-3214. We have notified Mr. Macrae 
about this issue.  We look forward to your assistance in enabling us to access 511.

Sincerely,

[insert the name of the appropriate representative of your company here]