PRIVACY NOTICE

The Metropolitan Transportation Commission/511.ORG™ is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Further, we know you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. The Metropolitan Transportation Commission/511.ORG™ has established this Online Privacy Notice so that you can understand the care with which we intend to treat your Personal Information.

Program Policy Information

In addition to privacy concerning the web site itself, The Metropolitan Transportation Commission/511.ORG™ protects the privacy of individuals in the operation and collection of traffic information. The privacy policy adopted by The Metropolitan Transportation Commission/511.ORG™ has been formulated with recommendations from several different government and ITS agencies, the program's legal advisors, and advisors for industries that collect traffic data.

The Metropolitan Transportation Commission/511.ORG™ is committed to respecting and protecting the privacy of all members of the public. In matters concerning privacy, The Metropolitan Transportation Commission/511.ORG™ is guided by the following principles:

1. All traffic data collection activities by The Metropolitan Transportation Commission/511.ORG™ will be implemented in a manner consistent with Federal and California laws governing an individual's right to anonymity.
   
   
2. Information collected through The Metropolitan Transportation Commission/511.ORG™ has no commercial purpose other than the aggregation of traffic speed information.
   
   
3. The Metropolitan Transportation Commission/511.ORG™ will not collect, store or manipulate any information about, or that is traceable to, any individual person. The Metropolitan Transportation Commission/511.ORG™ will ensure the security and integrity of any data collected and permit members of the public reasonable access to it.
   
   
4. The Metropolitan Transportation Commission/511.ORG™ will make all its data collection, aggregation and storage practices available at the The Metropolitan Transportation Commission/511.ORG™ web site including traffic data collection methods, privacy policy and full disclosure on the use of the data.
   
   
5. The Metropolitan Transportation Commission/511.ORG™ will provide members of the public with the option to contact the program at the web site with any privacy questions/concerns.
   
   
6. The Metropolitan Transportation Commission/511.ORG™ will require participating firms to comply with The Metropolitan Transportation Commission/511.ORG™'s privacy policies.
   
   

Personal Information Gathered

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an e-mail address or other contact information, whether at work or at home. User Information refers to any information that may be used to identify an individual through their Internet activity.

The user information we collect helps us personalize your website experience and allows us to identify how you may best fit with The Metropolitan Transportation Commission/511.ORG™ services. We collect the following information when you visit our website:

• Date and time;
  
• Your Internet location (IP address);
  
• Your User Name and Service Name;
  
• Server Name, IP address and Port;
  
• URI Stem and URI Query;
  
• HTTP Status;
  
• Bytes sent and Bytes received;
  
• Time lapsed on website;
  
• User agent;
  
• Which pages on our site you visit;
  
• Protocol;
  
• Cookie;
  
• Referrer;
  
• The last web page you used prior to visiting our site; and
  
• Type and configuration of the software you use to visit our site.

We assure you that we do not:

• Collect personally identifiable information, such as name and email address except when voluntarily provided in an online data form; or
  
• Provide or sell any personally identifiable information to third parties.

The information we collect is for the purpose of improving the content and performance of our website. Data may also be aggregated and analyzed to answer specific questions about the usage and performance of the website. After being stored temporarily, the information is deleted from our systems. At no time during the process is site usage associated with individual IP addresses.

We also receive and store any information you enter in our website data forms in a database. You can choose not to provide certain information, but then you might not be able to take full advantage of 511.ORG™ opportunities. We use the information that you provide for such purposes as responding to your requests and communicating with you. The Metropolitan Transportation Commission/511.ORG™ will take all reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure.

To the extent that you do provide us with Personal Information, The Metropolitan Transportation Commission/511.ORG™ wishes to maintain accurate Personal Information. Where we collect Personal Information from you on the web, our goal is to provide a means of contacting The Metropolitan Transportation Commission/511.ORG™ should you need to update or correct that Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to EMAIL ADDRESS and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as possible.

Cookies and Tracking Technology

Some of our web pages use "cookies". A "cookie" is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of The Metropolitan Transportation Commission/511.ORG™ features, and we recommend that you leave them turned on.

You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the web site.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Anonymous clickstream information is collected for every visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor's identity.

Our use of cookies and other tracking technologies allows us to improve our web site and your web experience. We may also analyze information that does not contain Personal Information for trends and statistics.

Security

Information about our website visitors is an important part of our business, and we are not in the business of selling it to others. We share customer information only with internal The Metropolitan Transportation Commission/511.ORG™ staff. The Metropolitan Transportation Commission/511.ORG™ will not sell or rent your personally identifiable information to anyone under any circumstances.

Personally identifiable information is stored on our Web server and is not publicly accessible. Personal information is accessible only by the Metropolitan Transportation Commission/511.ORG™ employees and its authorized contractors on a need-to-know basis. All Metropolitan Transportation Commission/511.ORG™ employees and its contractors with access to this information are instructed in privacy issues and the terms of the on-line Privacy Notice.

Legal Disclaimer

The Metropolitan Transportation Commission/511.ORG™ may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law.

Your Consent

Metropolitan Transportation Commission/511.ORG™ adheres to the highest of Internet standards, protecting its users' privacy, observing and championing Net etiquette, linking externally without endorsements, and aiming for factual information throughout.

By using this web site, you consent to the terms of our Online Privacy Notice and to Metropolitan Transportation Commission/511.ORG™'s processing of Personal Information for the purposes given above as well as those explained where Metropolitan Transportation Commission/511.ORG™ collects Personal Information on the web.

By visiting the Metropolitan Transportation Commission/511.ORG™ web site, users agree that they will not use the site for any unlawful activity, or use it in any way that would violate the following terms and conditions. This web site is governed and construed by the laws of the State of California. Any use of the web site shall comply with all State of California laws and regulations as well as with all federal laws and regulations. Any lawsuit or claim arising from this web site shall be brought in the San Francisco County Superior Court, California.