Transit Departures FAQ

You can request and receive departure time predictions on the phone. Call 511 and say "Departure Times" at the main menu. You will then be asked to enter your Stop ID or if you don't know your Stop ID, you can say the agency and route name to use 511's backup help system to hear your departure times and learn your Stop ID number.

The below chart shows the agencies that are already available in 511 Departure Times.

Currently Available

• AC Transit
• BART
• Caltrain
• County Connection
• Dumbarton Express
• Fairfield and Suisun Transit (FAST)
• Golden Gate Transit
• Marin Transit
• Napa VINE Transit
• SamTrans
• San Francisco Muni
• Santa Rosa CityBus
• SMART
• SolTrans
• Sonoma County Transit 
• Tri Delta Transit
• VTA Bus Routes and Light Rail
• WestCAT
• Wheels (LAVTA)

A Stop ID is a unique number associated with a specific transit stop that 511 uses to identify the stop for which you want to receive departure time predictions. This ID automatically includes your direction of travel (i.e., the side of the platform or street the stop is on). For example, Stop ID #16996 identifies the outbound platform at Van Ness Station. When you enter this ID number, 511 Departure Times will play predictions for every outbound transit line that stops at Van Ness Station. Stop ID #15419 will play predictions for inbound service at Van Ness Station. Also, Stop IDs are transit agency-specific, so stops served by multiple agencies will have at least one unique Stop ID per agency.

To get your Stop ID, call 511 and say "Departure Times." When prompted, say your agency and route and use the backup help system to identify your stop. After hearing the predicted departure times for your stop, 511 will play your stop's ID number. 

Stop ID decals for AC Transit, Dumbarton Express, Fairfield and Suisun Transit (FAST), Golden Gate Transit, Marin Transit, Napa VINE Transit, SamTrans, SolTrans, Muni, Tri Delta Transit, VTA, and WestCAT are currently installed at bus stop signs, shelters, and poles.

Some agencies post Stop IDs that differ from those used by 511, but you can use the following guidance to figure out the 511 Stop ID at your bus stop:

• County Connection: Add "83" to the beginning of the posted Stop ID #. (For example, if the posted Stop ID is "1950" use Stop ID "831950" on 511.)
• Santa Rosa CityBus: Add "80" to the beginning of the posted Stop ID #. (For example, if the posted Stop ID is "241" use Stop ID "80241" on 511.)

BART, Caltrain, and Wheels will continue to explore decal designs that are appropriate for their rail stations and bus stops.

If the Stop ID decal is not visible, call 511 and say "Departure Times." When prompted, say your agency and route and use the backup help system to identify your stop. After hearing the predicted departure times for your stop, 511 will play your stop's ID number.

Periodically, you might not receive predictions after calling 511 to request departure times. Most often, this is because the stop you requested is not predicted to have any departures within 90 minutes of the time of your request. 511 does not provide predictions greater than 90 minutes. Also, you may not receive predictions when the real-time prediction device on the vehicle(s) serving your stop is not working. However, if you receive this message when routes are departing the stop, or if you receive a message saying that the system is unavailable, please contact us so that we can look into the problem.

On the 511 phone service, you can use cross streets to get departure time predictions by using the backup help menu. To access the backup help system, say your agency and route at the Transit Departures menu. You will then be prompted to say your direction and cross streets to obtain your departure times. If you don’t know your direction, just say the route name and the system will prompt you to select your direction from a list of options. By using Stop IDs instead, however, you will be able to access your Departure Times information in an instant, without having to say your agency name, route number, and location.