Changes to 511 FAQ

511.org no longer provides the following:

• Trip planner,

• Real-time transit departure times,

• Transit agency schedules,

• Transit Tracker, and

• Real-time parking information.  (NOTE: This feature is also discontinued from the 511 Phone service)

MTC has always been, and will continue to be, committed to providing a flexible 511 system that evolves with changes in technology as well as user needs and expectations.

Usage trends and recent surveys show that Bay Area travelers are turning to a variety of sources to get around. Depending on their travel needs, they are increasingly using transit agency or private sector websites and apps for trip planning, real-time transit information, and transit schedules.

511 continues to provide core elements of the website, including the following:

• Traveler alerts

• An interactive map, with traffic, transit, carpool, and biking information layers,

• Consolidated tweets from 511 and partner agencies, and

• Resources for traffic, transit, paratransit, RTC discount card, carpool, vanpool, bicycling, express lanes, and park ‘n ride lots.

511 is also focusing on its strengths as a regional data provider to support and collaborate with the innovative work being done by the private sector. All of 511’s data is available free of charge on 511.org.

Trip Planner

Easy-to-use trip planning tools are widely available online and through mobile applications. Go to our Mobile Apps & Websites pages to find some alternatives.

Real-Time Departure Information

Travelers can use a variety of the many publicly available apps that deliver transit departure times. Visit our Mobile Apps page for a few options. And, real-time transit departure information continues to be available on the 511 phone.

Transit Agency Schedules

Bay Area transit agencies provide up-to-date transit schedules and fares information on their websites.

• AC Transit East Bay Paratransit
• Altamont Corridor Express
• BART Multiple providers listed
• Caltrain Accessibility
• Capitol Corridor
• Commute.org
• County Connection LINK Paratransit
• Dumbarton Express
• Emery Go-Round
• Fairfield and Suisun Transit (FAST) DART Paratransit
• Golden Gate Ferry
• Golden Gate Transit Multiple providers listed
• LAVTA Wheels Dial-a-Ride Paratransit and Pleasanton Paratransit
• Marin Transit Marin Access/Whistlestop Wheels
• Petaluma Transit
• Rio Vista Delta Breeze
• SamTrans
• San Francisco Bay Ferry
• Santa Rosa CityBus
• SFMTA (Muni)
• SMART
• SolTrans
• Sonoma County Transit
• Stanford Marguerite Shuttle
• Tideline Marine Group Inc
• Tri Delta Transit
• Union City Transit
• Vacaville City Coach
• Vine (Napa County)
• VTA
• WESTCAT

Real-Time Parking Information

Drivers can acquire parking information from smartphone apps or from numerous websites. Find a selection of options on our Mobile Apps & Websites pages

The 511 SF Bay Alexa skill was discontinued on December 18^th, 2020. Real-time transit departure information and real-time traffic conditions will continue to be available on the 511 phone system. Simply call 511 and say “Departure Times” or “Traffic Conditions” to get started.