Transit agency RTC processing locations and hours of operation information are listed below. Applications for all new RTC Discount ID Cards must be processed in person. Renewal applications and replacement application for lost or stolen cards may be processed in person or through the mail.
Services provided or hours of operation may have temporarily changed. Please call to confirm service needed and hours for the Customer Service Center prior to your visit.
Remember to bring the required documentation for your application, and call to verify hours of operation and payment options before visiting a transit agency office.
For questions about the status of your RTC card application, call any of the transit agency offices listed below.
- Note: Before visiting a transit agency office, call to verify hours of operation and payment options.
- TTY Users: You can contact any telephone number through the California Relay Service at 711.
Find a Location by Transit Agency
AC Transit
Customer Services: 1600 Franklin Street, Oakland, CA 94612
Phone: (510) 891-4706; TDD 711 through the California Relay Service
Applications accepted Monday - Friday, 8 am – 5 pm
BART
Customer Services: 800 Madison Street, Oakland, CA 94607 (Lake Merritt BART Station)
Phone: (510) 464-7136; TDD (510) 839-221
Applications accepted Monday - Friday, 9 am - 4 pm
Caltrain
Apply at SamTrans, VTA or Muni.
County Connection
Customer Services: 2477 Arnold Industrial Way, LINK Paratransit Building, Concord, CA 94520
Phone: (925) 676-1976; TTY (800) 735-2929 VOICE (800) 735-2922
Applications accepted Monday - Friday, 8 am – 12 pm, 1 pm – 5 pm
Golden Gate Transit
Customer Services: 850 Tamalpais Avenue, San Rafael, CA 94901 (San Rafael Transit Center, Platform D)
Phone: (415) 455-2000 or 511/711
Applications accepted Monday - Friday, 7 am to 6 pm
LAVTA
Customer Services: 1362 Rutan Ct., Suite 100, Livermore, CA 94551
Phone: (925) 455-7555
Applications accepted Monday-Friday, 8:30 a.m.-4:30 p.m.
Petaluma Transit
Customer Services: 555 N. McDowell Blvd, Petaluma, CA 94954
Phone: (707) 778-4460
Call for appointment.
SamTrans
Customer Services: 1250 San Carlos Avenue, San Carlos, CA 94070-1306
Phone: (800) 660-4287; TTY (650) 508-6448
Applications accepted Tuesday and Thursday, 9 am to 4 pm
Santa Rosa CityBus
Customer Services: 100 Santa Rosa Avenue, Room 6, Santa Rosa, CA 95404
Phone: (707) 543-3333
Applications accepted Monday through Friday 8 am – 5 pm
SFMTA
Customer Services: SFMTA RTC Discount ID Office, 27A Van Ness Avenue @ Market, San Francisco, CA 94102
Phone: (415) 252-3291; TTY (415) 701-4730
Applications accepted Monday, Tuesday, and Wednesday, 10:30 am - 4 pm
SMART
Customer Services: 5401 Old Redwood Highway, Suite 200, Petaluma, CA 94954
Phone: (707) 794-3330
Applications accepted Monday - Friday, 8 am - 5 pm
SolTrans
Customer Services: 311 Sacramento Street, Vallejo, CA 94590
Phone: (707) 648-4666
Applications accepted Monday - Thursday, 9 am - 2 pm
Tri Delta Transit
Customer Services: 801 Wilbur Avenue, Antioch, CA 94509
Phone: (925) 754-6622; TTY (925) 754-3695
Applications accepted Monday through Thursday 7 am – 6 pm, and Friday 8 am – 5 pm
VTA
Website: www.vta.org
- Downtown Customer Service Center: 55-A West Santa Clara Street San Jose, CA 95113
Applications accepted Monday - Friday, 10 am - 5 pm
- VTA Offices: 3331 N. 1st St., Bldg. B Lobby, San Jose, CA 95134
Phone: (408) 321-2300; TTY (408) 321-2330
Applications accepted Monday - Friday, 8 am - 4:30 pm
Other Participating RTC Processing Locations
Solano Mobility Call Center
Customer Services: Suisun Amtrak Depot, 177 Main Street, Suisun City, CA 94585
Phone: (800) 535-6883
Applications accepted Monday - Friday, 7 am - 5 pm
Cardholders can also use the RTC card to travel at a discount fare on other regional transit agencies including:
- FAST (Fairfield and Suisun Transit)
- Marin Transit
- Rio Vista Delta Breeze
- Union City Transit
- Vacaville City Coach
- Vine (Napa County)
- WETA (San Francisco Bay Ferry)
