RTC processing locations and hours of operation information are listed below. If you are applying for the first time, you must go in person to a processing location because your photo will be taken. For renewal applications and replacement applications (for lost, stolen, or damaged cards) you can go to the processing location or send the application through the mail.
Services provided or hours of operation may have temporarily changed. Please call to confirm service needed and hours for the Customer Service Center prior to your visit.
Remember to bring the required documentation for your application.
For questions about the status of your RTC card application, call any of the transit agency offices listed below.
TTY Users: You can contact any telephone number through the California Relay Service at 711.
Find a Location by Transit Agency
Customer Services: 1600 Franklin Street, Oakland, CA 94612
Phone: (510) 891-4777; TDD 711 through the California Relay Service
Applications accepted Monday - Friday, 8 am – 5 pm
Customer Services: 800 Madison Street, Oakland, CA 94607 (Lake Merritt BART Station)
Phone: (510) 464-7133; TDD (510) 839-2220
Applications accepted Monday - Friday, 9 am - 4 pm. Closed on major holidays.
Apply at SamTrans, VTA or Muni.
Customer Services: 2477 Arnold Industrial Way, Concord, CA 94520
Phone: (925) 676-7500; TTY (800) 735-2929 VOICE (800) 735-2922
County Connection Administrative Offices are open for RTC processing Mon-Fri from 8:00 AM to 3:00 PM. Mobile customer service is also available. For more information, click here or contact Customer Service at 925-676-7500.
Fairfield and Suisun Transit
Coming August 1st 2022
Golden Gate Transit
Customer Services: 850 Tamalpais Avenue, San Rafael, CA 94901 (San Rafael Transit Center, Platform D)
Phone: (415) 455-2000 or 511/711
Applications accepted Monday - Friday, 7 am to 6 pm
Customer Services: 1362 Rutan Ct., Suite 100, Livermore, CA 94551
Phone: (925) 455-7555
Applications accepted Monday-Friday, 8:30 a.m.-4:30 p.m.
Customer Services: 555 N. McDowell Blvd, Petaluma, CA 94954
Phone: (707) 778-4460
Call for appointment.
Customer Services: 1250 San Carlos Avenue, San Carlos, CA 94070-1306
Phone: (800) 660-4287; TTY (650) 508-6448
Applications accepted Tuesday and Thursday, 9 am to 4 pm
Santa Rosa CityBus
Customer Services: Downtown Transit Mall kiosk, on south side of Second Street between Santa Rosa Avenue and B Street
Phone: (707) 543-3333
Monday through Friday 8:30 am – 4:30 pm
Applications accepted Monday through Friday 8:30 am - 12:30 pm and 1:00 pm - 4:30 pm.
Customer Services: SFMTA Customer Service Center (MUNI), 11 South Van Ness, San Francisco, CA 94102
Phone: (415) 646-2224; TTY (415) 701-4730
Applications accepted Monday - Friday 8:00 am - 5:00 pm
Customer Services: 5401 Old Redwood Highway, Suite 200, Petaluma, CA 94954
Phone: (707) 794-3330
Applications accepted Monday - Friday, 8 am - 5 pm
Customer Services: 311 Sacramento Street, Vallejo, CA 94590
Phone: (707) 648-4666
Applications accepted Monday - Thursday, 9 am - 2 pm
Tri Delta Transit
Customer Services: 801 Wilbur Avenue, Antioch, CA 94509
Phone: (925) 754-6622; TTY (925) 754-3695
Applications accepted Monday through Thursday 7 am – 6 pm, and Friday 8 am – 5 pm
Coming August 1st 2022
- Downtown Customer Service Center: 55-A West Santa Clara Street San Jose, CA 95113
Applications accepted Monday - Friday, 10 am - 5 pm
- VTA Offices: 3331 N. 1st St., Bldg. B Lobby, San Jose, CA 95134
Phone: (408) 321-2300; TTY (408) 321-2330
Applications accepted Monday - Friday, 8 am - 4:30 pm
Other Participating RTC Processing Locations
Solano Mobility Call Center
Customer Services: 423 Main St. Suisun City, CA 94585
Phone: (800) 535-6883
Applications accepted Monday - Friday, 7 am - 5 pm
Cardholders can also use the RTC card to travel at a discount fare on other regional transit agencies including:
- FAST (Fairfield and Suisun Transit)
- Marin Transit
- Rio Vista Delta Breeze
- Union City Transit
- Vacaville City Coach
- Vine (Napa County)
- WETA (San Francisco Bay Ferry)